The use of this site is goverened by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order or purchase order indicates your acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order or purchase, whether or not such terms and conditions are signed by Shakinah. Shakinah reserves the rights to make changes to this site and these terms and conditions at any time.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 7 (seven) days of receiving the goods should there be a fault. Please note that Shakinah Turkish Towels are hand loomed so there may be some small imperfections which are not to be considered a fault.

Change of Address

Shakinah cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given through the order confirmation. Please contact immediately if the address entered is incorrect. We will attempt to update any incorrect order details, however due to the fast turnaround time of orders, some orders cannot be adjusted. In the case your order is processed and cannot be updated, please refer to our Returns & Exchanges section for more information.

Returns & Exchanges
To organise the exchange or return of an item, please email us at

Returns & Exchanges will only be accepted when the item/s are;

  • In a saleable condition
  • The item/s have not be used, damaged or washed
  • In the original packaging
  • You notify us for a refund/exchange within 7 (seven) days of receipt
  • The original invoice or order number must be provided as proof of purchase
  • The item/s are faulty (unless caused by you)
  • Your item/s received are different to the goods you have ordered

Please note that returns are posted at your own cost and risk, and Shakinah shall not refund for products that are not received, shipping costs, or that are received broken or damaged. We highly recommend returning your items via Registered Post.

Please allow 14 (fourteen) days for your refund to be processed. You will be sent an email once the item(s) have been received and your refund has been processed.

Order Cancellations
If notified before your item/s have been dispatched, Shakinah can accomodate any cancellations. If item/s have been already shipped, the above Returns & Exchanges policy applies.

Copyright and Trademark Notice
Material on this site is all the copyright of the owner, Shakinah or the service provider and the copying or use of this information or images are not permitted unless prior written permission is received from Shakinah. This website and it’s content is copyright of Shakinah.

All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any license or right to use, alter or remove such material.

Warranties and Limitations on Liabilities
1.1 Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit Shakinah liability for:

i) Fraud

ii) Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977)

iii) Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.

iv) Liability to the extent the same may not be excluded or limited as a matter of law. Nor will any of these terms restrict any of your statutory rights.

1.2 In no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

1.3 Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of $1 and/or the total amount paid by you to us in respect of Shakinah services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.

Promotion Codes
2.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

3.1 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of the Service.
3.2 All content and programming of the Shakinah website is the property of Shakinah. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Shakinah without written permission from Shakinah.

Privacy Policy
4.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.
This Privacy Policy sets out how Shakinah uses and protects any information that you provide when you use this website. We are committed to ensuring that your personal information is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy. We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy. This policy is effective from 24 June 2015.

We collect the following information;

  • Name
  • Contact information, including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or promotions

We do not collect sensitive information about visitors to our website

We collect this information for the following reasons;

  • To better understand your needs, enabling us to improve our products and services
  • For internal record keeping
  • To circulate promotional emails about new products, special offers or other information which we think you may find interesting
  • To contact you (by telephone, email or mail) for market research purposes
  • To customise the website according to your interests

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you in accordance with applicable law. A small fee may be payable. If you would like a copy of the information which we hold about you please write to P.O Box 1372, Cronulla, New South Wales, 2230, Australia or email us at

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at We will promptly correct any information found to be incorrect.

We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information.

How we use cookies
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you. We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from using the full capabilities of the website.

Links to other websites
Our website may contain links to other websites of interest. Please note that we do not have any control over those websites. We are not responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question. We are not held accountable for the terms and conditions, policy and procedures, delivery information and content advertised for links to other websites.